12 April 2023


Are you looking for a way to maximize the impact and productivity of your team’s collaboration? We are delighted to announce our integration of Microsoft Teams with BoldDesk, giving users an efficient and powerful platform for better communication. Get ready to take collaboration to the next level!

Check out the details of Microsoft Teams Integration here.

Important Features

  • It is simple and intuitive to use.

  • Organizations of any size can use it.

  • Agents can receive immediate notifications regarding customer issues.

Microsoft Teams Integration with BoldDesk

With this integration in BoldDesk, notifications will be received through Microsoft Teams from the BoldDesk.

Installing and configuring Microsoft Teams

With the Microsoft Teams integration, you can get real-time notifications for a ticket based on ticket events and specific criteria such as brand, category, etc., directly in your chats and channels.

To install and set up, refer to this article.

Set up the notifications for Microsoft Channel

To configure the notifications in Microsoft Channel, read this article.