Knowledge Base Software
Finally, launching the much-awaited and requested feature “Knowledge Base Module”. You can use it at no extra cost.
Check out the comprehensive knowledge base features here: https://www.bolddesk.com/knowledge-base-software
Check out this guide for getting started.
Salient Features
Intuitive and user friendly
Multi-level folder structure support
Multi-Brand Knowledge Base Help Centers
Help Centre customization
SEO friendly with auto sitemaps generation
Approval workflows
Drafts and revision history
Markdown and WYSIWYG editor support
Fine-grained access control options
Create the internal or external documents by specifying the visibility permission at the category or article level.
Knowledge Base integrated with ticketing system
Support agents can search for articles and include a link while replying to customers, without leaving the ticket screen.